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Carlos André Sousa

Extensive experience in supporting and consulting complex software solutions in the organisations: Customer Support, Service Delivery and Solution... | Aveiro, Aveiro, Portugal

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Carlos André Sousa’s Emails [email protected]

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Carlos André Sousa’s Location Aveiro, Aveiro, Portugal

Carlos André Sousa’s Expertise Extensive experience in supporting and consulting complex software solutions in the organisations: Customer Support, Service Delivery and Solution Architecture Excellent customer service skills, including handling escalations and communicating to various internal and external stakeholders including C-level leadership Successful track record of Project Management, Customer Satisfaction and Churn Prevention

Carlos André Sousa’s Current Industry Five9

Carlos André Sousa’s Prior Industry
Altior | Pt Inovacao | Fuze | Pitcher | Five9

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Work Experience

Five9

Incident Manager

Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Pitcher

Manager, Global Customer Support

Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Pitcher

Support Specialist

Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Fuze

Customer Support - Critical Account Manager

Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Fuze

Service Delivery - Network Consultant

Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Pt Inovacao

Solution Architect

Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Altior

Telecomunication consultant

Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

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Carlos André Sousa Email Addresses

[email protected] Email

Carlos André Sousa Phone Number

No phone number available. Phone number

FAQ About Carlos André Sousa

Carlos André Sousa is located at
Aveiro, Aveiro, Portugal

Carlos André Sousa is a
Extensive experience in supporting and consulting complex software solutions in the organisations: Customer Support, Service Delivery and Solution Architecture Excellent customer service skills, including handling escalations and communicating to various internal and external stakeholders including C-level leadership Successful track record of Project Management, Customer Satisfaction and Churn Prevention Five9

Carlos André Sousa currently works in the
Five9

Carlos André Sousa specializes in
Extensive experience in supporting and consulting complex software solutions in the organisations: Customer Support, Service Delivery and Solution Architecture Excellent customer service skills, including handling escalations and communicating to various internal and external stakeholders including C-level leadership Successful track record of Project Management, Customer Satisfaction and Churn Prevention